Your questions, our answers

The Auréa face mask covers the entire face with 180 LEDs and an irradiance of 45 mW/cm². The face & neck mask adds a further 116 LEDs via a neck extension (312 in total), helping to target the appearance of wrinkles and neck sagging as well. The eye mask uses 192 LED chips with 4 simultaneous wavelengths, specially designed for the eye contour area, with sessions of just 3 minutes.

For a complete anti-ageing facial routine (helping with the appearance of wrinkles, radiance and firmness), the face mask is a great choice. If you'd also like to treat your neck and décolletage, the face & neck mask is a better fit. To specifically target the appearance of dark circles, under-eye bags and crow's feet, the eye mask is ideal. The Precision LED Skincare Wand is perfect for a targeted, zone-by-zone treatment thanks to its 330° rotating head.

Yes, you can combine both devices in your routine. Start with the eye mask (3 minutes), then follow with the face mask (10 to 20 minutes). This lets you enjoy a complete, targeted routine for the whole face, including the eye contour area.

Yes, we offer the Complete Face, Neck & Décolletage LED Kit, which combines the face mask with the neck extension at a better combined price. Take a look at our product pages to see our current offers.

This depends on the device. Face mask and face & neck mask: 10 to 20 minutes, 3 to 5 times a week. Eye mask: 3 minutes a day, at least 3 times a week. Precision LED Skincare Wand: 3 minutes per zone, 3 to 5 times a week.

With regular use, many people start to notice initial changes after around 4 weeks. Skin can look smoother, firmer and more radiant. For longer-lasting results, we recommend a cycle of 8 to 12 weeks. Individual results may vary.

No. We recommend using your masks on clean, dry skin. Apply your usual skincare products after the session. For the Precision LED Skincare Wand, apply your serum before the session.

Red mode (660 nm) may help support the skin's natural collagen production and reduce the appearance of wrinkles. Blue mode (460 nm) helps refresh areas prone to visible blemishes for a clearer-looking complexion. Infrared mode (660 + 850 nm) works at a deeper level to help firm and tone the skin. Violet mode combines all three wavelengths for an all-round treatment. Start with the mode that best matches your main skin concern.

For the face mask and face & neck mask, we recommend 3 to 5 sessions a week, giving your skin time to rest between sessions. The eye mask can be used daily, as its sessions are short (3 minutes). Always stick to the recommended session times.

After each use, clean the surface that comes into contact with your skin using a damp disinfectant wipe. Let it dry before storing your device. Never submerge the device in water, and avoid exposing it to extreme temperatures.

Yes, LED light therapy is non-invasive, painless and contains no UV light. Every device in the Auréa range is designed for home use, meeting European safety standards. The silicone used is food-grade for safe contact with your skin.

Yes, our devices are suitable for all skin tones, from the lightest to the darkest. LED light works at a cellular level, whatever your skin type. If you're ever unsure, check with your dermatologist before starting.

LED light therapy isn't recommended if you're pregnant, have epilepsy, or are taking photosensitising medication. Avoid using the device on open wounds or irritated areas. If you have a history of skin cancer or a dermatological condition, please check with your dermatologist before use.

Our face mask and face & neck mask come with silicone eye protectors to wear during your session to shield your eyes from the light. The eye mask is designed specifically for the eye contour area, with an intensity suited to this sensitive zone. Never look directly at the LEDs without protection.

We recommend it. Switch the device on and hold it against the inside of your forearm for 3 minutes. Wait 24 hours. If there's no redness or irritation, you can use it on your face with confidence. If you notice any reaction, stop using the device and consult a dermatologist.

Photobiomodulation (LED light therapy) is one of the most widely studied technologies in dermatology, with more than 5,000 studies published on PubMed. The wavelengths used in our devices (460, 660 and 850 nm) have been studied in general research into collagen stimulation, reducing the appearance of blemishes, and cell renewal. This research relates to the wavelengths and technology in general, rather than to this specific finished product.

Our Auréa masks deliver an irradiance of 45 mW/cm² with 180 to 312 LEDs, comparable to high-performance devices. The main difference is convenience: you carry out your sessions at home, whenever you like, with no appointment or subscription needed. The cost per session becomes far lower than paying for treatments at a beauty clinic, which typically charges considerably more per visit.

Irradiance measures light power per cm² (mW/cm²). The higher it is, the more effectively light can reach the skin. Our Auréa masks reach 45 mW/cm², compared with a market average of under 5 mW/cm². It's this level of power that can help support visible results in as little as 4 weeks.

Standard delivery typically takes 5 to 7 working days. Delivery is free, with no minimum spend required. A tracking number is emailed to you as soon as your order has been dispatched.

Please check the delivery options shown at checkout to see which countries we currently deliver to, along with the estimated delivery time for your location. We're always working to expand our delivery coverage.

If your order hasn't been processed yet, you can change or cancel it by emailing contact@syracare.com. Once your order has been processed and dispatched, it can no longer be changed. You'll then be able to arrange a return once you've received it — see our Delivery & Returns page for details.

Yes, we offer interest-free payment in 3 or 4 instalments via Klarna. This option appears automatically at checkout for eligible orders. No additional fees are charged.

Yes, all transactions are secured through the Shopify Payments platform with SSL encryption. Your card details are never stored on our servers.

You have 30 days from delivery to return your product to us. The item must be in its original packaging and in working order. Refunds are processed within 7 working days of us receiving your return. See our Delivery & Returns page for full details.

Email contact@syracare.com with your order number and the reason for your return. Our team will get back to you within 24 hours with full return instructions.

All our Auréa devices come with a 1-year manufacturer's warranty covering manufacturing defects, as well as a 30-day money-back guarantee. If you have any issues, contact us at contact@syracare.com.

Contact our customer service team at contact@syracare.com with your order number and a description of the issue. If your device is still under warranty (1 year), we'll arrange a replacement. Our team responds within 24 hours, Monday to Friday.

The face mask and face & neck mask have a rechargeable 2,500 mAh battery with USB-C charging, giving several sessions per charge. Eye mask: 300 mAh (USB-A), suited to its 3-minute sessions. Precision LED Skincare Wand: 350 mAh (USB-C).

Yes, every Auréa device runs on a rechargeable battery, so you're free to move around during your session. Charging is via USB-C (face masks and Precision wand) or USB-A (eye mask).

Every device in the Auréa range is designed for home use, meeting European safety standards. The silicone is food-grade for safe contact with the skin.