Terms and Conditions
Last updated: 2 August 2026
These Terms and Conditions apply to consumer purchases made through www.syracare.com. Please read them before ordering and keep a copy of your order confirmation.
1. About us
The seller is Sinaly Nanlo TOURE, a French sole trader trading as Syra & Co Solutions and SyraCare.
- Business address: 59 boulevard Soult, 75012 Paris, France
- French business registration (SIRET): 930 623 640 00016
- Email: contact@syracare.com
- Website: https://syracare.com
- UK VAT registration: application in progress; the number will be displayed once issued.
We are established in France and sell directly to consumers in the United Kingdom. We are not incorporated as a UK company.
2. Who these terms apply to
These terms apply to customers buying for personal use. You must be at least 18 years old or have the permission and supervision of a parent or legal guardian. If you buy for business purposes, please contact us before ordering.
3. Products and product information
We sell LED beauty devices and related accessories for home cosmetic use. Product descriptions, specifications, prices and photographs are provided with reasonable care. Colours may vary slightly because of screen settings, but this does not affect your statutory rights where goods are not as described, of satisfactory quality or fit for their stated purpose.
Our products are cosmetic beauty devices and are not intended to diagnose, treat, cure or prevent disease. Results vary between individuals. Read the product page, contraindications and user instructions before use. Do not use a device where a contraindication applies, including photosensitive epilepsy, photosensitising medication or an active light-sensitive condition, unless an appropriate healthcare professional has confirmed it is safe for you. Stop use if you experience an adverse reaction.
4. Ordering and formation of the contract
You can review and correct your order before selecting the button that confirms your obligation to pay. After ordering, we send an acknowledgement email. This acknowledgement does not itself mean that we have accepted the order. A binding contract is formed when we send an order confirmation or dispatch confirmation, whichever occurs first.
We may decline or cancel an order before dispatch where a product is unavailable, pricing or product information contains an obvious error, payment is not authorised, fraud is suspected, or delivery cannot reasonably be completed. If payment has already been taken, we will refund it promptly.
The contract is concluded in English. The order confirmation and these terms may be saved or printed.
5. Prices, UK VAT and import charges
The total price payable, including any applicable taxes and delivery charge, is shown before the order is submitted. Standard delivery to the United Kingdom is free.
Orders are dispatched from China on a Delivered Duty Paid (DDP) basis. SyraCare is responsible for applicable import duties, import taxes and customs-clearance charges. The customer should not be asked to pay an additional import or customs charge when the parcel arrives. If a carrier requests such a payment, do not pay it without first contacting contact@syracare.com.
Where UK VAT is legally due, it is included in the price payable at checkout and will be accounted for by the seller. Our UK VAT registration application is in progress and the registration number will be added to this page when issued.
6. Payment
Available payment methods are shown at checkout and may include card payments, accelerated checkout services and instalment providers such as Klarna. Payment providers may apply their own terms and eligibility checks. We do not receive your complete payment-card details.
Any promotional price, comparison price or discount is subject to the conditions displayed with the offer. Optional extras will not be added without your express agreement.
7. Delivery
Orders are normally prepared and dispatched within 1–2 working days. Estimated delivery is 7–9 working days after dispatch. This estimate may be affected by customs processing, peak periods, public holidays or circumstances outside our reasonable control.
Delivery is completed by international logistics partners and a local UK carrier selected according to the destination. Tracking details will be sent when available. Unless a different date has been expressly agreed, delivery will take place no later than 30 days after the contract is formed.
Risk passes to you only when you, or a person you nominate other than the carrier, physically receives the goods. Further details are in our Shipping Policy.
8. Cancelling because you changed your mind
You normally have the right to cancel an online order within 14 days after the day on which you receive the goods, without giving a reason. For a multi-item order delivered separately, the period runs from the day after the final item is received.
To cancel, send a clear statement to contact@syracare.com before the deadline. You may use the model cancellation form in our Returns and Refunds Policy, but it is not compulsory. You must then send the goods back within 14 days.
For a change-of-mind return, you pay the direct cost of returning the goods to our address in Paris. You may handle the goods only as much as you reasonably would in a physical shop. We may make a reasonable deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
9. Faulty, damaged or misdescribed goods
The Consumer Rights Act 2015 gives UK consumers legal remedies where goods are faulty, not of satisfactory quality, not fit for purpose or not as described. These rights are separate from and are not reduced by our commercial guarantee.
Depending on the circumstances, remedies can include the 30-day short-term right to reject, repair or replacement, a price reduction or a final right to reject. SyraCare pays the reasonable return costs for goods returned because they are faulty, damaged, incorrect or otherwise non-conforming.
Please contact us promptly with the order number and, where reasonably possible, photographs or video. Providing evidence helps us resolve the matter, but it does not remove your statutory rights.
10. 30-day money-back guarantee
In addition to your statutory rights, SyraCare provides a 30-day money-back guarantee from the date of delivery. The product must be returned complete, with its accessories and original packaging, and must not have been damaged through misuse. Change-of-mind return postage to Paris is paid by the customer.
During the first 14 days, your statutory cancellation rights apply. From day 15 to day 30, the commercial guarantee covers the product price but not any upgraded delivery service. Reasonable deductions may be made for missing parts, damage or use beyond a reasonable product trial. Nothing in this guarantee affects your rights for faulty goods.
11. Refunds
Where you exercise the statutory right to cancel, we refund the product price and the cost of the least expensive standard delivery option offered. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back. The refund will be made within 14 days of that point, using the original payment method unless you agree otherwise, without a refund fee.
12. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a consumer purchase. You remain responsible for following the supplied instructions and safety warnings.
13. Personal information
We use personal information as explained in our Privacy and Cookie Policy.
14. Complaints
Please contact contact@syracare.com, including your order number and a concise description of the issue. We aim to acknowledge complaints promptly and provide a substantive response within 30 days.
15. Governing law and courts
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections applicable where you live and may bring proceedings in your local courts. Customers in England or Wales may bring proceedings in the courts of England and Wales.
16. Changes and contact
The terms applicable to an order are those provided when the order is placed. We may update these terms prospectively when our services or the law change.
Questions: contact@syracare.com.
