Returns and Refunds Policy

Last updated: 2 August 2026

This policy applies to consumer orders placed through syracare.com. It explains both your statutory UK consumer rights and SyraCare's additional 30-day money-back guarantee.

1. Your 14-day right to cancel

You normally have 14 days after the day you receive the goods to tell us that you wish to cancel an online purchase, without giving a reason. If one order is delivered in separate parcels, the period runs from the day after the final item is received.

Email contact@syracare.com before the deadline, quoting your order number and clearly stating that you wish to cancel. You may use the form in section 8, but it is not compulsory.

After notifying us, send the goods back within a further 14 days.

2. Change-of-mind return address and costs

Change-of-mind returns must be sent to:

Syra & Co Solutions — Sinaly Nanlo TOURE
59 boulevard Soult
75012 Paris
France

The customer pays the direct postage cost of a change-of-mind return from the United Kingdom to France. Please use a tracked service, package the goods carefully and retain proof of postage.

3. Condition of change-of-mind returns

You may inspect and handle the product only as much as you reasonably could in a physical shop. Return the device complete with all accessories, cables, eye protection, instructions and, where reasonably possible, its original packaging.

We may make a reasonable deduction from the refund for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This can include missing accessories, avoidable damage or extensive use. Opening packaging alone does not automatically remove your statutory rights.

4. Refund timing and method

For a statutory cancellation, we refund the price paid and the cost of the least expensive standard delivery method offered. Standard UK delivery is free, so no separate standard-delivery amount is normally due. Any additional amount paid for an upgraded delivery option is not refundable.

We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent, whichever occurs first. We will then refund you within 14 days using the original payment method unless you expressly agree otherwise. No refund fee will be charged.

5. SyraCare 30-day money-back guarantee

In addition to the statutory 14-day cancellation right, SyraCare offers a 30-day money-back guarantee starting on the date of delivery.

Notify us and return the product within 30 calendar days of delivery.
The product must be complete, in working order and not damaged through misuse.
Change-of-mind return postage to Paris is paid by the customer.
From day 15 to day 30, the guarantee covers the product price but not any upgraded delivery service.
A reasonable deduction may be made for missing parts, avoidable damage or use beyond a reasonable product trial.
The refund is processed within 14 days after the returned product is received and checked.

This commercial guarantee does not limit your statutory rights where goods are faulty, damaged, incorrect or misdescribed.

6. Faulty, damaged, incorrect or misdescribed goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their stated purpose and as described. Depending on the circumstances, your remedies may include:

a 30-day short-term right to reject;
repair or replacement;
a price reduction or a final right to reject where the statutory conditions are met.

SyraCare pays the reasonable return cost when goods are returned because they are faulty, damaged in transit, incorrect or otherwise non-conforming. Do not pay for an international return before contacting us and receiving return instructions.

Email contact@syracare.com with your order number and a description of the problem. Photographs or video are helpful where reasonably available, but they are not an absolute condition of your statutory rights.

The limitation period for bringing certain contractual claims can be up to six years in England, Wales and Northern Ireland and five years in Scotland. These periods are not a promise that every product will last for that length of time.

7. Lost parcels and delivery damage

SyraCare bears the delivery risk until you, or a person you nominate other than the carrier, physically receives the goods. If tracking is materially overdue or the parcel arrives damaged, contact us promptly. We will investigate and, where appropriate, offer a replacement or refund without charging you return postage.